Q1
Do I need a licensed electrician for small repairs?
Yes. In Victoria, electrical work — including replacing powerpoints, light switches and hardwired fittings — must be carried out by a licensed electrician. DIY electrical work is illegal and unsafe.
Q2
How do I know if it's the appliance or the wiring?
Try the appliance on a different circuit or a different appliance on the same outlet. If the outlet is dead across appliances, the fault is on the wiring side. If the appliance fails everywhere, it's the appliance. When in doubt, we'll test both.
Q3
Will you provide an Electrical Safety Certificate?
For any prescribed electrical work, yes — we issue the Electrical Safety Certificate on completion as required under Energy Safe Victoria.
Q4
Can you repair the wiring after storm or water damage?
Yes. We assess the affected circuits, isolate anything unsafe, and repair or replace the damaged wiring, fittings and any RCDs or breakers that were affected.
Q5
How long does a typical electrical repair take?
A single dead outlet or failed switch is often under an hour once we're on site. Fault-finding across a whole circuit takes longer because most of the time is diagnosis, not the actual repair.
Q6
Can you fix a burning smell coming from a powerpoint?
Yes — but treat that as urgent. Turn off the main switch at the switchboard and call us. A burning smell almost always means a loose termination or overheating cable that needs immediate attention.